Prediction of seven emotional states for customer satisfaction insights
Consumers are complex in needs and expectations, but if you segment them accordingly and understand their behavior, you will understand how to treat your customers and increase retention.
Emotion prediction enables you to capture a visitor's emotions and feelings at a point-of-sale. This feature enables you to understand customer behavior, buying habits, or what stops them in making decisions. This serves you in recognizing the level of customer satisfaction and allows you to get an insight into the quality of your customer relationship management.
This data can be used to create special reports for observed subjects with emotional distribution charts or percentages of negative and positive reactions overall. Reports can also be forged to give statistics on how many and what visitors were the ones with a high percentage of positive expressions.